let'slevelup

Community Guidelines

Last updated 17 October 2026

Let's Level Up works best when players and venues can trust each other. These guidelines apply to everything you put on the service: your profile, handle, bio, check-ins, scores and venue suggestions. They are part of our Terms of Use.

Be real

  • Use your own name. Nicknames are fine in your handle, as long as they follow these guidelines.
  • Keep one profile per person.
  • Do not pretend to be another player, a venue, a coach or a brand.
  • Keep your sports and skill bands honest, so others know what to expect.

Keep profiles clean

Your name, handle and bio must not contain:

  • hate speech, or attacks on anyone because of who they are;
  • harassment, bullying or threats;
  • sexual or violent content;
  • anyone else's personal information, such as their phone number or address;
  • advertising, spam or links to sell things.

Play fair

  • Only check in when you are actually at the venue to play.
  • Do not share or reuse venue check-in codes, or try to farm XP in any other way.
  • Any scores or results you report must be real.
  • When you arrange to play with others, turn up, or let them know in good time if you cannot.

Respect venues

  • Only suggest venues that exist, with the right name and phone number.
  • Do not post fake or misleading information about a venue.
  • Follow each venue's own rules and treat its staff with respect.

Stay safe when meeting other players

  • Meet at the venue, in a public place, rather than at someone's home.
  • Tell a friend or family member where you are going and who you are playing with.
  • Trust your instincts. If something feels wrong, leave.
  • If you are in danger, call 112.

How to report a profile or venue

Email support@zeicle.com with the link to the profile or venue page and a short note about what is wrong. We review every report. We may hide content, change a handle, remove a listing or suspend an account while we look into it.

When the rules are broken

Depending on how serious it is, we may:

  • ask you to fix your profile, or edit or hide the content ourselves;
  • remove XP, levels, badges or ratings gained unfairly;
  • suspend or close your account;
  • report illegal activity to the authorities where the law requires it.

If you think we got it wrong, email support@zeicle.com or our Grievance Officer, Tarinder Singh, at tarinder.singh@zeicle.com, and we will take another look.