Privacy Policy

1. Who we are

Let's Level Up is run by Zeicle Technologies Private Limited (“Zeicle”, “we”, “us”), Plot No. 337, Industrial Area Phase 2, Chandigarh 160002, India. For the personal data described here, we decide why and how it is used, so we are responsible for it (under India's Digital Personal Data Protection Act, 2023, we are the “data fiduciary”).

2. What we collect

• Account and sign-in details. Your phone number, your email address if you add one, and your name. We use these to sign you in with one-time codes.
• Your player profile. Your public handle, city, optional short bio, the sports you play and the skill band you choose for each (Beginner, Intermediate, Advanced or Any), whether your profile is public or private, and whether your name may appear on venue screens.
• Activity and levels. Your XP, level and badges, and your check-ins (which venue, and when you scanned its front-desk code). As matches, scores, skill ratings and reliability scores become available, we will also keep the matches you take part in, the scores reported, and whether you showed up.
• Venue listings and claims. If you list, claim or suggest a venue: the venue name, address, contact phone, booking links and other listing details, plus the phone number used to verify a claim.
• Device, usage and log data. Your IP address, browser or device type, app version, the pages you open and the time of each request. We use this to run the service, keep it secure and limit abuse.
• Messages with us. Anything you send us, such as support requests, reports about a profile or venue, and privacy requests.

We do not collect payment details. Let's Level Up does not take bookings or payments.

3. How we use it

• To sign you in and keep your account secure.
• To show your player profile, levels and badges, and to record check-ins and award XP.
• To show venue listings and send you to each venue's own booking channel.
• To verify venue claims and set up the venue owner's workspace on Zeicle.
• To send one-time codes and service messages by SMS, WhatsApp or email.
• To answer your messages and handle reports.
• To detect and stop fraud, spam, fake check-ins and other abuse.
• To meet our legal obligations.
• To understand how the service is used and improve it, using combined or de-identified data where we can.

4. What is public and what is private

If your profile is public (the default), anyone can see it at letslevelup.in/players/your-handle and find it in search. It shows your handle, name, city, bio, sports, skill bands, level and badges.

If you make your profile private, it is left out of search, but anyone who has the direct link can still open it. Think of private as “unlisted”.

Your public page appears on Google and other search engines only if you turn that on. It is a separate choice from being public, and it is off unless you choose it. If you turn it off or delete your profile, search engines can take a while to drop their copy.

Your name appears on screens at venues only if you turn on the venue screens option. It is off unless you choose it, and you can turn it off at any time. Until then, screens say “Player”.

Your phone number and email address are never shown on your profile.

5. Shared login with Zeicle

Your Let's Level Up login is a Zeicle account. The same phone number or email and one-time codes work across Zeicle's other apps, so you do not need a separate login for each.

Your Let's Level Up player profile (your handle, sports, levels, badges and check-ins) is shown only on Let's Level Up. Other Zeicle apps do not show it to anyone. If you choose to use another Zeicle app yourself, that app has its own privacy terms for the information you give it.

6. Who we share it with

We share personal data only where needed to run the service:

• Service providers who process data for us: Amazon Web Services (hosting, in India), Amazon SES (email), DLT-registered SMS gateways in India, and WhatsApp Business by Meta (one-time codes and service messages). They may use the data only to provide their service to us.
• Venues: when you check in at a venue, that venue sees your name, your handle and the time you checked in, so its front desk can confirm your game. Venue screens show your name only if you turn that on. We never give venues your phone number or email.
• Legal and safety: where the law, a court or a government authority requires it, or to protect people, our users or the service.
• Business changes: if Zeicle is involved in a merger, acquisition or sale of assets, your data may move to the new owner under this policy.

We do not sell your personal data. We do not show advertising and we do not use third-party trackers.

7. Where your data is stored

Your data is stored on Amazon Web Services in India. WhatsApp messages are delivered by Meta, which may process message data outside India to deliver them.

8. How long we keep it

• Your player profile, levels and check-ins: until you delete your profile or your account.
• Your login: until you delete your account.
• Security and server logs: for at least one year, as the law requires for detecting and investigating misuse, then deleted.
• A record of each consent you gave or withdrew (what, when and which notice): for as long as we hold your data and the period after that in which we may need to show that you agreed.
• Records the law requires us to keep (for example tax and billing records for venue owners): for the period the law requires.

9. Security

We use encryption in transit (HTTPS), encrypted storage, access controls and least-privilege practices. Sign-in uses one-time codes, so there is no password to steal. No system is perfectly secure, but we work to protect your data and to act quickly if something goes wrong.

10. Your rights

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

• get a summary of the personal data we hold about you and how we use it;
• correct, complete or update it;
• have it erased, unless we must keep it by law;
• withdraw consent you have given (this may stop parts of the service working for you);
• have a grievance about our handling of your data addressed by us;
• nominate someone to exercise these rights for you if you die or become unable to.

You can do most of this yourself on your profile page: edit your profile, change who can see it, turn the venue screens option off, download a copy of your data (including every consent you gave), and delete your profile or your whole account. To nominate someone, or for anything else, email privacy@zeicle.com from the email on your account, or include your registered phone number. We may send you a one-time code to confirm it is you.

We answer requests and grievances as quickly as we can, and always within 90 days. If you are not satisfied with our answer, you may complain to the Data Protection Board of India.

11. Deleting your profile or account

You can delete your Let's Level Up profile, or your whole account, yourself at any time from your profile page. See Delete your account for the steps and what is removed.

12. Cookies

We use one strictly necessary cookie: a sign-in cookie that keeps you signed in. It cannot be read by scripts on the page. We do not use advertising cookies or third-party tracking cookies.

13. Age

Let's Level Up is for people aged 18 and over. We do not offer junior accounts and we do not knowingly collect personal data from anyone under 18. If you believe a child has signed up, please tell us at privacy@zeicle.com and we will delete the account.

14. Changes to this policy

We may update this policy as the service grows (for example when matches and ratings arrive). We will change the “Last updated” date above and, for important changes, tell you in the service or by message.

15. Grievance officer and contact

For privacy questions, requests or complaints, email privacy@zeicle.com or contact our Grievance Officer directly.

Grievance Officer: Tarinder Singh, tarinder.singh@zeicle.com
Operator: Zeicle Technologies Private Limited
Address: Plot No. 337, Industrial Area Phase 2, Chandigarh 160002, India

Let's Level Up is a property of Zeicle Technologies Private Limited.